TERMS OF SERVICE

Welcome to Garnet Gold. These Terms of Service (“Terms”) govern access to and use of the Garnet Gold website, including garnetgold.com.tr, and the purchase of products offered through our online store.

By accessing our website, creating an account, placing an order, or purchasing any product through Garnet Gold, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with any part of these Terms, please do not use the website or place an order.

. About Garnet Gold

Garnet Gold operates an online jewelry and retail platform through which customers may browse and purchase jewelry and related products.

All products displayed on the website are subject to availability. Product descriptions, photographs, specifications, prices, promotions, and availability may be changed or updated without prior notice where permitted by applicable law.

. Eligibility

By using this website and placing an order, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information provided during registration and checkout is accurate, complete, and up to date.
• You are purchasing products for lawful purposes.
• You will not use the website or our products for fraudulent, illegal, or unauthorized activities.

If an order is placed on behalf of another person or entity, the person placing the order confirms that they have the necessary authority to do so.

. Account Registration

Certain features of the website may require the creation of a customer account.

You are responsible for maintaining the confidentiality of your account information and for all activity conducted through your account.

You must notify Garnet Gold promptly if you believe that your account has been accessed or used without authorization.

Garnet Gold reserves the right to suspend or terminate accounts where we reasonably believe that the account has been used for fraudulent, abusive, unlawful, or otherwise prohibited activities.

. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, materials, colors, weights, and other product information displayed on the website are accurate.

However, minor differences may occur due to:

• screen and device settings;
• lighting and photography conditions;
• manufacturing or handmade variations;
• natural characteristics of gemstones and precious materials.

Such minor variations do not necessarily constitute a defect.

Where a product contains natural gemstones, precious stones, pearls, or other natural materials, variations in color, pattern, texture, inclusions, and appearance may naturally occur.

. Prices and Taxes

All prices displayed on the website are stated in the applicable currency shown during the purchasing process.

Prices may include applicable taxes and charges as required by Turkish law. Any applicable delivery charges or additional fees will be displayed before the customer completes the order, where applicable.

Garnet Gold reserves the right to correct pricing, typographical, technical, or display errors.

If a significant pricing error occurs and an order has been placed based on such an error, Garnet Gold may contact the customer regarding the error and may cancel the order where legally permitted.

. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is considered accepted only after the order has been successfully processed and confirmed by Garnet Gold.

We reserve the right to refuse, limit, suspend, or cancel an order where there are reasonable grounds to believe that:

• the order contains inaccurate or incomplete information;
• payment has not been successfully authorized;
• the transaction may be fraudulent or unauthorized;
• the order appears to be connected with illegal activity;
• the requested products are unavailable;
• there is a significant technical or pricing error;
• multiple orders appear to have been created to circumvent purchasing limits;
• additional verification is reasonably required to protect Garnet Gold, our payment providers, or our customers.

If an order is cancelled after payment has been received, the applicable amount will be refunded according to the applicable payment method and legal requirements.

. Payment

Payments may be processed through third-party payment providers and financial institutions.

Garnet Gold does not generally have access to or store complete payment-card credentials where payment processing is handled directly by an authorized third-party payment provider.

By submitting a payment, you confirm that you are authorized to use the selected payment method.

Garnet Gold may conduct reasonable transaction-security checks before completing an order.

If a payment is declined, reversed, disputed, charged back, or otherwise identified as unauthorized, Garnet Gold may suspend or cancel the relevant order.

. Customer Verification and High-Value Transactions

To protect our customers, our company, our payment partners, and the integrity of our business, Garnet Gold may request additional customer verification for certain transactions.

In particular, for high-value purchases, unusual transactions, multiple related transactions, transactions that trigger our security controls, or transactions that we reasonably consider to present an increased risk of fraud or financial crime, we may request the customer to verify their identity before the order is completed, shipped, refunded, or otherwise processed.

This verification may be requested for purposes including:

• preventing fraud and unauthorized transactions;
• preventing identity theft;
• preventing money laundering and other financial crimes;
• complying with applicable legal and regulatory obligations;
• protecting our payment and banking partners;
• confirming that the person placing the order is the legitimate purchaser or authorized cardholder;
• protecting Garnet Gold and its customers against suspicious or fraudulent activity.

Depending on the circumstances and applicable law, verification may require information or documentation reasonably necessary to establish the customer’s identity or transaction legitimacy.

A request for verification does not necessarily mean that the customer has done anything wrong. Such checks may be applied as part of our normal risk-management and fraud-prevention procedures.

If the requested verification is not completed, cannot be reasonably verified, or raises legitimate security or compliance concerns, Garnet Gold may delay, refuse, suspend, or cancel the transaction to the extent permitted by applicable law.

Where legally required or appropriate, information relating to suspicious transactions may be disclosed to competent authorities, payment institutions, financial institutions, or other authorized parties.

. Fraud Prevention and Prohibited Transactions

Garnet Gold maintains security and fraud-prevention procedures designed to protect customers and the company.

You agree not to:

• use stolen, unauthorized, or fraudulent payment methods;
• use another person’s identity without authorization;
• provide false or misleading information;
• attempt to bypass security or verification procedures;
• conduct transactions for illegal purposes;
• manipulate prices, promotions, coupons, or purchasing systems;
• use automated systems or bots to interfere with the website;
• attempt to obtain products through fraudulent chargebacks;
• engage in any activity intended to cause financial loss to Garnet Gold, payment providers, or other customers.

Where fraud, abuse, or unauthorized activity is suspected, Garnet Gold may investigate the relevant transaction and take appropriate measures, including cancelling orders, restricting accounts, requesting additional verification, and contacting relevant service providers or authorities where legally permitted or required.

. Shipping and Delivery

Orders will be shipped to the delivery address provided by the customer during checkout.

Customers are responsible for ensuring that their delivery information is accurate and complete.

Delivery times displayed on the website are estimates unless a specific delivery date is expressly guaranteed.

Delays may occur due to circumstances outside Garnet Gold’s reasonable control, including:

• courier or postal delays;
• customs procedures;
• severe weather;
• public holidays;
• technical failures;
• transportation disruptions;
• force majeure events.

The customer may be responsible for additional costs arising from an incorrect or incomplete delivery address where permitted by applicable law.

. International Orders and Customs

For orders shipped outside Türkiye, the customer may be responsible for customs duties, import taxes, local fees, or other charges imposed by the destination country.

Such charges may vary depending on the destination country and local regulations.

Garnet Gold cannot guarantee the amount of any customs or import charges unless expressly stated at checkout.

Customers are responsible for complying with applicable import regulations in their destination country.

. Returns and Right of Withdrawal

Customers who qualify as consumers under applicable Turkish consumer legislation may have statutory rights of withdrawal and return.

For distance contracts, the applicable provisions of Turkish consumer legislation, including the Law No. 6502 on Consumer Protection and the applicable Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), shall apply.

The customer’s statutory rights cannot be restricted by these Terms.

Certain products may be subject to legally permitted exceptions to the right of withdrawal, including products that are prepared according to the customer’s personal requests or clearly personalized, where applicable under Turkish law.

Customers should review Garnet Gold’s separate Return & Refund Policy for the applicable return procedure, conditions, time limits, and exceptions.

. Refunds

Where a refund is approved, the refund will generally be made using the original payment method, unless otherwise agreed or required by applicable law.

The processing time for a refund may depend on the payment provider, bank, card issuer, or other financial institution.

Garnet Gold is not responsible for delays caused by a customer’s bank, card issuer, payment provider, or other third party outside our reasonable control.

. Damaged, Incorrect, or Defective Products

Customers should inspect delivered products as soon as reasonably possible.

If a product arrives damaged, defective, incorrect, or materially different from the product ordered, the customer should contact Garnet Gold through the available customer-service channels as soon as possible.

Where applicable, customers retain all mandatory statutory rights concerning defective or non-conforming products under Turkish consumer legislation.

. Intellectual Property

All content available on the Garnet Gold website, including but not limited to:

• logos;
• trademarks;
• product photographs;
• graphics;
• designs;
• text;
• product descriptions;
• website layouts;
• videos;
• software;
• icons;
• visual materials;

is owned by or licensed to Garnet Gold and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, publish, sell, license, or commercially exploit any website content without prior written authorization, except where permitted by applicable law.

. Website Use

You agree to use the website only for lawful purposes.

You must not attempt to:

• interfere with website operation;
• gain unauthorized access to systems or accounts;
• introduce malicious software;
• scrape or systematically collect website data without authorization;
• reverse engineer website components where prohibited by law;
• overload or disrupt the website;
• circumvent security measures;
• use the website for fraudulent or unlawful activities.

Garnet Gold reserves the right to restrict access to users who violate these Terms or applicable law.

. Third-Party Services

The website may use third-party services, including payment processors, shipping providers, analytics services, hosting providers, identity-verification services, fraud-prevention providers, and other technology providers.

Third-party services may operate under their own terms and privacy policies.

Garnet Gold is not responsible for independent acts or omissions of third-party providers outside our reasonable control.

. Privacy and Personal Data

Garnet Gold may collect and process personal information necessary to operate the website, process orders, provide customer support, prevent fraud, process payments, deliver products, comply with legal obligations, and protect our legitimate business interests.

Personal data will be processed in accordance with applicable data-protection legislation, including the Turkish Personal Data Protection Law (KVKK) where applicable.

For additional information regarding the collection, use, storage, transfer, and protection of personal data, customers should review our separate Privacy Policy / KVKK Disclosure Notice.

Where customer verification is required for security, fraud prevention, or legal compliance, relevant personal information and verification documents may be processed only to the extent permitted or required by applicable law and our privacy documentation.

. Cookies

Garnet Gold may use cookies and similar technologies to operate the website, remember user preferences, improve website functionality, analyze website performance, and support security and fraud prevention.

Additional information regarding cookies and applicable choices is available in our Cookie Policy.

. Promotions and Discount Codes

Promotional campaigns, discount codes, gift offers, and special pricing may be subject to additional terms.

Unless expressly stated otherwise:

• promotional codes cannot be exchanged for cash;
• promotional codes may have expiration dates;
• promotional codes may be limited to specific products or customers;
• multiple promotional codes may not necessarily be combined;
• Garnet Gold may withdraw or modify promotions where legally permitted.

Any specific promotion terms displayed at the time of the promotion shall apply.

. Product Availability

Products may become unavailable without prior notice.

If a product becomes unavailable after an order has been placed, Garnet Gold will notify the customer where appropriate and, where payment has already been received, process the applicable refund in accordance with applicable law.

. Limitation of Liability

To the maximum extent permitted by applicable law, Garnet Gold shall not be responsible for losses arising from circumstances beyond its reasonable control, including third-party service interruptions, telecommunications failures, payment-provider failures, courier delays, customs delays, natural disasters, or other force majeure events.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

. Force Majeure

Garnet Gold shall not be considered in breach of these Terms where performance is prevented or materially delayed by events beyond reasonable control.

Such events may include natural disasters, war, terrorism, civil unrest, government actions, strikes, epidemics, transportation disruptions, infrastructure failures, internet outages, cyber incidents, payment-network failures, or other extraordinary circumstances.

. Changes to These Terms

Garnet Gold may update these Terms from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

The latest version will be published on this page with the relevant “Last Updated” date.

Changes will not affect rights that have already accrued to consumers where prohibited by applicable law.

. Governing Law and Consumer Rights

These Terms shall be interpreted in accordance with the laws applicable to the relevant transaction.

For consumers in Türkiye, mandatory rights provided under Turkish consumer-protection legislation shall apply.

Nothing in these Terms is intended to deprive consumers of mandatory rights provided by applicable law.

Any dispute shall be handled by the competent courts, consumer arbitration committees, and other legally authorized dispute-resolution bodies as determined by applicable legislation.

. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions shall remain in full force and effect.

. No Waiver

Failure by Garnet Gold to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision or any other provision in the future.

. Entire Agreement

These Terms, together with applicable product-specific terms, the Privacy Policy / KVKK Disclosure Notice, Cookie Policy, Return & Refund Policy, and any other policies expressly incorporated into the purchasing process, constitute the applicable terms governing the use of the website and the purchase of products through Garnet Gold.

. Contact Information

For questions regarding these Terms, orders, returns, payments, verification requests, or customer support, please contact Garnet Gold through the official contact channels provided on our website.

Website: garnetgold.com.tr

Company: Garnet Gold

Country: Türkiye

By using the Garnet Gold website or placing an order, you acknowledge that you have read and understood these Terms of Service and agree to comply with them, subject always to your mandatory rights under applicable law.